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How The “Undercover Bosses” Learned to Be Like Therapists

May 13, 2010
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Did you watch the CBS show “Undercover Boss“? The premise is that one of the head-honchos in an organization (e.g. the President, CEO, or COO) spent a week “undercover,” working in the lower ranking positions in their organization. The boss of Waste Management spent time picking up trash, the boss of 1-800-Flowers swept the floors […]

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